All repairs are subject to Direct Motor Assessors (DMA) qualified engineering assessors who will scrutinise the estimates for the correct repair methodology and cost before approval is given for all types of vehicle DMA proactively control the repair costs and the vehicle off road time (VOR). Parts delays are monitored by liaising with manufacturers to confirm that any delays are genuine and to obtain an expected delivery date.
The clients’ leasing return conditions (end of lease) are strictly adhered to, avoiding the potential for punitive penalties.
Car estimates are compiled using Audatex or Glassmatix systems and approved in less than 48 hrs. Repairs are evaluated using Thatcham process and methodology ensuring that vehicles are repaired to pre-accident condition .
Total Loss and Salvage vehicles are also handled by the DMA engineering team to ensure the most appropriate code of practice is followed, the correct prices are quoted for settlement and the best price for salvage is obtained for our clients.
First Notification of Loss24/7 Call centre, bespoke service
Roadside RecoveryUK and Europe Coverage
Third Party Interventioncost reductions, 65% capture rate
Property Damagequalified building surveyors
Replacement Vehicle Hirenationwide network, 24hr coverage
Repair Managementnationwide repair network
Engineering (DMA)reduced repair costs, qualified estimates
Uninsured Loss Recoverycost & consequential loss recovery
Third Party Claims Defencetransparent claims view, fraud checking
Personal Injuryevidence collection, MOJ procedures
Tyres and Windscreens24/7 services, tyres & windscreens
Additional Servicesbespoke motor claims related services
